Contact sheets provide a brief record of all contacts with
or on behalf of a service user, and therefore, constitute
a concise record of activity in a case.
Using Contact Sheets
All contacts with or on behalf of service users should
be recorded in chronological order. Each record of contact
- The date of the contact
- Who the contact was with
- The purpose of the contact
- The outcome or any action taken in response to the
- Where any further recording relating to the contact
is located in the file. For example, 'See detailed record
.', 'See Health section of Core Assessment
- The date the contact was recorded
- The signature and printed name of the worker completing
Contact sheets can be used as a chronolog or as a process
The chronolog contains the minimum of detail necessary
to enable activity in a case to be followed and monitored.
The chronlog is useful for supervisors and practitioners,
other than the case holder as it allows them to quickly
identify the work undertaken by the case holder.
The progress log records the progress made in relation
to one or more specific case objectives. The progress log
is useful for supervisors and practitioners, other then
the case holder as it allows them to quickly identify the
outcomes of work undertaken by the case holder.
The use of contact sheets as a process log can be supplemented
by regular summaries.
Example contact sheet
(Microsoft Word format)
Key records index