Integrated Children's System
Referral and Information Record
The Referral and Information Record
has three functions:
- to record the source and reason for referral
or request for services;
- to record the response of social services and
other relevant agencies to a referral or request
- to provide a record of essential information
about a child or young person.
Integrated Children's System Referral and Information
Record (PDF format)
Completing a Referral and Information Record
A Referral and Information Record should
be completed whenever a referral or request for service
is made by, or on behalf of, a child or young person.
Where services are being provided, the Referral
and Initial Information Record should be regularly
updated to ensure essential information about a child
or young person and family remains accurate and up to
- Parents if not main carers and other household members
- Parent’s details if not main carers
This should be completed if the child or young person’s
parents are not their main carers.
- Other household members
This records all those people (children and adults) living
at the child or young person’s usual or home address.
- If known to Social Services – CSSR and case number
This is used if a household member is already a user
of Social Services service. This should include adult
members of the household if they are known to adult social
services, for example the Community Mental Health Team.
- Tick if also referred to SSD.
This should be completed if another household member
is being referred to your social services department,
at the same time. A separate Initial Information Record
should be completed for each child or young person referred.
Following the Data Protection Act 1998 it is suggested
that each child or young person has a separate file.
- Child and family networks
- Significant family members not members of child’s
This section is used to record significant family members
not living in the child or young person’s household.
For example, a birth parent or relative who provides care
for the child or young person on a shared basis or has
a lot of contact with him or her.
- Other Social Services cases associated with the referred
child CSSR case number if appropriate.
In some cases it is important to record links to other
social services cases. For example where half or stepsiblings
are looked after by a council or have had their names
placed on a council’s child protection register
or are receiving family support services. This section
may also be used in situations where there are concerns
that involve a number of different families. For example,
where a Schedule One offender has had contact with several
- Key Agencies
The name of the key professional from all agencies currently
involved with the child or young person and family should
be recorded. This includes agencies working with parents.
Agencies should be consulted/involved as appropriate as
part of the initial assessment. Parental permission to
contact other agencies should be obtained from parents
except in cases where by doing so the safety of the child
or young person would be jeopardised (Working Together
to Safeguard Children (1999). This should be indicated
by a tick. It will have to be made clear at this point
whether other professionals agree to information they
provide being shared with the child/young person and/or
Further details about the child/young person and family
This section records whether the child or young person
or another member of the family is or has been disabled,
on a child protection register or looked after.
- Further Action
It is important to indicate what action has been taken
and what action is planned, by whom and from which agency.
This includes situations when no further action is to be
taken. The referral should be collated with previous referrals
and/or files, which should be consulted and information
recorded drawn upon as part of the analysis and decision
making processes. The worker who has completed the referral
should always sign and date the record. The record should
then be passed to the relevant manager to confirm the action
recommended in accordance with the policy of the Social
Links to other records in the Integrated Children’s
- Using the Referral and Information Record with Children
The Referral and Information Record provides
the carers with essential information about the child or
young person who is looked after. It replaces the Essential
Information Record Part One of the 1995 Looking After
Children Materials. As most children and young people who
become looked after are already known to social services,
in these circumstances it will reduce the need to gather
this information at the point the child or young person
becomes looked after.
When a child or young person becomes looked after, an
up to date copy of the Referral and Initial Information
Record should be given to the carers. The child
or young person and parents should have received a copy
of the Referral and Information Record
when it was completed. At the point the child or young
person becomes looked after it will be important to check
whether the child or young person and parents still have
a copy, and that the information remains correct and up
Where a referrer has asked to remain anonymous any information
that identifies the person making the referral should
be removed or obscured before the record is copied to
the carer, child or young person or family members.
In cases where the reason for the original referral is
no longer relevant, or may be misleading, the social worker
may decide after consultation with the child or young
person and their parents not to copy this information
to the carer.